RLink X7 is an all-in-one diagnostic tool developed by TOPDON, working with the original OE software for diagnosis, programming, modification and more. It can replace the original VCI box to perform all software functions on equipment. The RLink X7 is currently sold in 5 vehicles: RLink X7 for BMW, Rlink X7 for VW, Rlink X7 for Benz, Rlink X7 for GM and Rlink X7 for Porsche.
- Frequently Asked Questions(FAQs)
Q: How to do if the mailbox is registered?
A: 1. Please check whether the account has been registered and used on other TOPDON devices
(If yes, please find the correct account to log in. If you forget the account, please provide with serial number and invoice of product for after-sales service.)
- If there’s not other device is bound for registration, please give feedback for TOPDON technical support.
Q: Why RLink X7 prompts "The device is bound to another account" when logging?
A: 1. Please select the correct account to log in.
(Note: one device can only be bound to one account, but one account can be bound to multiple devices.)
- If you’ve forgot the account, please provide SN for TOPDON technical support.
Q: An error occurred when logging in RLink X7?
A: 1. Check whether the network is connected or available.
- If the network is not problem, please check whether there is a software update.
Q: RLink X7 prompts the device is disconnected and cannot be bound?
A: 1. Check whether the device is properly connected to the computer.
- Check whether the USB cable is good.
- Check whether the PC network is normal.
Q: OE software cannot recognize VIN when connections are all correct?
A: 1. Please check whether the ignition switch is turned on.
- Please check whether the software driver was downloaded and selected the correct driver(If there are other drivers, please uninstall and try again).
- Check whether RLink diagnostic VCI is set as the communication interface in OE software.
- Check whether the RLink X7 has software update.
- If all above troubleshooting do not work, restart the diagnosis of OE software(OE software may appear connection bugs).
Q: How to accurately find the ignition switch position of vehicle?
A: 1. It requires the OE software support the function. Currently, Volkswagen, Audi and Porsche OE software support. The Honda OE software does not support.
- Open OE software to check the ignition switch status.
Note: As long as the vehicle ignition is on, OE software can normally work even if the ignition switch position was not identified.
Q: After downloading driver, can I turn off the RLink X7 for OE software local diagnosis?
A: Absolutely yes, only the BMW OE software CANNOT. Shutdown RLink X7 BMW will cause no diagnosis.
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